Refund Policy

At gamets.shop, we strive to ensure the satisfaction of our customers with our custom digital products. Our refund policy follows New Zealand's Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA).

Refund Eligibility:

• Non-Delivery of Product: If your digital product is not received, you are entitled to a refund.
• Faulty Product: If the product is defective or not as advertised, we will offer a replacement or refund.

Non-Refundable Situations:

• Change of Mind: Refunds will not be provided if you simply change your mind.
• Dislike of Product: A refund will not be issued if you are dissatisfied after purchase.
• Activated Products: Once activated, digital products cannot be refunded due to their nature.

We conduct quality checks on all products before delivery to ensure they meet specifications. For any issues, please contact our support team.